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Electric neck massage pillow with 3 combined functions: heat therapy, airbag traction, and vibration massage. Automatic lifting mechanism uses airbag compression to provide neck traction during use. Kneading massage nodes target the neck and shoulder area. Built-in heat function activates across the contact surface. Timer function included for session control. Cotton base fabric construction. USB powered. Includes English user manual. Available in Gray.
Warranty Coverage
This product is covered by a manufacturer's limited warranty against defects in materials and workmanship under normal use and conditions. Warranty coverage begins on the date of original purchase.
What Is Covered
Manufacturing defects in parts and components
Mechanical and electrical failures under normal use
Structural frame defects
What Is Not Covered
Damage caused by misuse, abuse, or improper assembly
Normal wear and tear
Cosmetic damage including scratches, dents, and discoloration
Damage resulting from unauthorized modifications or repairs
Damage caused by commercial use (warranty applies to residential use only)
How to Make a Claim
To initiate a warranty claim, contact our support team with your order number and a description of the issue. We may request photos or video of the defect to process your claim.
Limitation of Liability
This warranty gives you specific legal rights. You may also have other rights which vary by state or region. The manufacturer's liability under this warranty is limited to repair or replacement of the defective product or component at our sole discretion.
We offer Free Standard Delivery (curbside freight) on all massage chairs. White Glove Delivery is available as an upgrade and includes professional in-home setup, placement in your desired room, and removal of all packaging materials.
Orders are processed within 2 business days. Total delivery time is typically 5–7 business days from when your order is placed. You'll receive tracking information via email once your order ships. The carrier will contact you to schedule a delivery window.
For regular maintenance, use a soft, damp cloth to wipe down surfaces. Avoid harsh chemicals or abrasive cleaners. For synthetic leather upholstery, use a leather-specific cleaner periodically. Detailed care instructions are included with your product.
Every chair includes the manufacturer's standard warranty covering parts and labor. Extended warranty options are available during checkout for additional peace of mind. See the Warranty tab on the product page for full details.
We offer a 30-day return window from delivery. Products must be unused and in original packaging. A 15% restocking fee applies to approved returns, and return shipping is the customer's responsibility. Contact us before returning — a Return Authorization number is required. Clearance and custom items are non-returnable.
Yes — we offer 0% APR financing through Affirm on all massage chairs. You can check your buying power on any product page without affecting your credit score. Monthly payments start as low as $76/mo depending on the product.
