Money-Back Guarantee Policy
30-Day Money-Back Guarantee (Terms & Conditions)
At PureComfortChairs.com, we want you to feel confident when purchasing a massage chair. If your order isn’t the right fit, we offer a 30-day money-back guarantee, subject to the terms below.
Eligibility
To qualify for the money-back guarantee:
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The return request must be submitted within 30 days of delivery
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The product must be unused, uninstalled, and in original condition
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All original packaging, accessories, manuals, and components must be included
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The product must not show signs of wear, damage, or misuse
Non-Eligible Returns
The following are not eligible for the money-back guarantee:
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Clearance or final-sale items
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Custom or special-order products
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Products damaged after delivery due to misuse, improper setup, or neglect
Return Process
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Contact our support team at support@purecomfortchairs.com to request a return authorization
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Once approved, return instructions will be provided
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Products returned without authorization may be refused
Refunds
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Approved refunds are issued to the original payment method
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Original shipping costs are non-refundable
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Return shipping costs are the responsibility of the customer
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A restocking fee of up to 15% may apply, depending on the product and manufacturer
Refunds are processed after the product has been received and inspected by the fulfillment partner.
Important Note
Our money-back guarantee ensures purchase confidence, but it is not a free-trial program. All returns are subject to inspection and approval.
Contact Information
📧 support@PureComfortChairs.com
📞 (772) 758-7071
🕘 Monday–Friday, 9:00 AM – 6:00 PM EST
Pure Comfort Chairs / Elevate Elite LLC