Most orders ship within 1–3 business days. Standard delivery usually takes 5–7 business days depending on your location. White-Glove setup service may add an additional 3–5 business days.

You can contact our customer service team by phone, email, or chat. We're here to help!

Yes! Once your chair has shipped, you'll receive an email with your tracking number and carrier details. You can also view your order status anytime by logging into your account or visiting the Track Your Order page.

We offer a 30-day return window for most massage chairs. The item must be in its original packaging and in like-new condition. Return shipping and restocking fees may apply due to the size and weight of massage chairs. Please see our Return Policy for full details.

If your chair arrives damaged, please take photos and contact us within 48 hours at support@purecomfortchairs.com. We'll coordinate a replacement or repair immediately and handle all freight claims on your behalf.

Massage chairs are shipped via freight delivery. Depending on your location and selected service, delivery may be curbside or to your home’s entrance. Tracking information is provided once your order ships.

Most massage chairs require minimal setup. You'll need a standard electrical outlet and enough space for the chair to recline (typically 3-4 feet from the wall). No professional installation is needed.

Yes! We offer optional White-Glove Delivery where our team delivers, unpacks, and assembles your massage chair in your room of choice. This service can be selected at checkout for an additional fee.

Absolutely. For apartment deliveries or locations without elevators, we recommend selecting White-Glove Delivery. Our technicians will handle stairs, assembly, and packaging removal to ensure a smooth experience.