Warranty & Product Guarantee Policy

At PureComfortChairs, we take pride in offering only the highest-quality massage chairs built for long-term comfort, performance, and reliability. Every product sold through our store is backed by an authentic manufacturer warranty and our commitment to your satisfaction.

Manufacturer Warranty Coverage

All massage chairs sold by PureComfortChairs include a manufacturer’s limited warranty that covers mechanical and electrical components under normal, residential use.
Warranty coverage varies slightly by model and brand, but generally includes:

Specific warranty details can be found on each product page or by contacting our support team for a copy of the manufacturer’s warranty for your model.

What Is Covered

• Defects in materials, workmanship, or manufacturing.

• Electrical issues or motor malfunctions under normal use.

• Internal frame or roller mechanism failures.

• Malfunctions that occur during the stated warranty period.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear (e.g., scuffs, fading, or minor cosmetic blemishes).

• Damage from misuse, improper installation, or neglect.

• Commercial use unless specifically stated as commercial-grade.

• Damage caused by unauthorized repairs, modifications, or disassembly.

• Damage from power surges, improper voltage, or environmental conditions.

• Products used outdoors or in non-residential environments.

How to File a Warranty Claim

If you experience an issue with your product, please contact our support team at support@PureComfortChairs.com with the following information:

1. Your order number

2. Product name/model

3. Description of the issue

4. Photos or videos showing the problem

Our support team will coordinate directly with the manufacturer to diagnose the issue and arrange for replacement parts, repair service, or an exchange if necessary.

Most issues are resolved within 7–10 business days depending on part availability and service location.

Extended Protection Plans

We also offer optional Extended Protection Plans through select manufacturers or third-party providers. These plans extend your coverage beyond the standard warranty and may include:

• Additional in-home service years

• Accidental damage protection

• Labor and parts replacement beyond the standard period

You can purchase these plans during checkout or contact us within 30 days of purchase to add extended coverage.

White-Glove Service Warranty

If you purchased White-Glove Delivery, the delivery team will assemble and test your chair in your home.
Any shipping damage or missing components must be reported within 48 hours of delivery to remain eligible for free replacement or repair.

Repairs & Replacement Parts

Most repairs are handled directly by certified technicians authorized by the manufacturer.
In some cases, replacement parts may be shipped for simple self-service installation.
Detailed instructions and phone/video assistance are always available through our support team.

⚠️ Warranty Disclaimer

The manufacturer warranty applies only to the original purchaser and cannot be transferred.
Warranty coverage may be voided if the chair is used in a commercial setting without appropriate commercial-grade classification, or if damage results from misuse, accidents, or alterations.

PureComfortChairs and Elevate Elite LLC are not liable for incidental or consequential damages beyond the coverage provided by the manufacturer’s warranty.

Our Guarantee

Every chair we sell is 100% authentic, sourced directly from authorized distributors or the manufacturers themselves.
We guarantee:

• Genuine products with valid serial numbers.

• U.S.-based warranty coverage and support.

• Replacement assistance and claim coordination handled by our team.

Your comfort and peace of mind are our highest priorities.

Contact Information

For warranty claims, service requests, or extended coverage inquiries, please contact:
📧 support@PureComfortChairs.com
Business Name: Elevate Elite LLC d/b/a PureComfortChairs
Mailing Address: 485 Brickel Ave Miami, FL 33131