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Warranty Policy

At Pure Comfort Chairs, we are committed to transparency, authenticity, and long-term customer satisfaction. Every massage chair sold through our store is backed by a manufacturer-provided limited warranty and fulfilled through authorized U.S. distribution partners.

Pure Comfort Chairs does not manufacture the products we sell and does not set warranty terms. Warranty coverage is provided and administered by the manufacturer, and terms vary by brand and model.

Warranty Overview

All massage chairs purchased from Pure Comfort Chairs include a manufacturer’s limited warranty covering defects in materials and workmanship under normal residential use.

Warranty coverage may include:

  • Replacement of defective mechanical or electrical components

  • Labor or service (where applicable)

  • Structural frame coverage (select brands/models)

Coverage terms, service availability, and duration vary by brand and model.
In-home service, technician visits, or replacement methods are determined by the manufacturer and may depend on location and product eligibility.

Brand-Specific Warranty Coverage

Ceragem Massage Chairs

  • Standard Manufacturer Warranty: 1 year

  • Covers defects in materials and workmanship under normal residential use

  • Includes mechanical and electrical component failures caused by manufacturing defects

Support & Service
Ceragem provides ongoing after-service support, including access to authorized service centers, product guidance, and manufacturer-approved assistance. Service availability and resolution methods vary by region and product type.

Kahuna Massage Chairs

Kahuna massage chairs include a manufacturer-provided limited warranty. Coverage duration and service options vary by model. Warranty registration is required within 30 days of delivery and applies to residential use only.

Warranty Coverage (Model-Dependent)

DIOS-1288 (and select models)

  • Coverage: Up to 3 years

  • Includes parts and labor during the applicable warranty period

  • On-site service may be available depending on the issue and customer location

DIOS 6D Massage Chair

  • 2-Year Limited Warranty

    • Covers parts and labor for manufacturer defects

  • 1-Year Coverage (Touch Remote Only)

  • Service may include on-site repair or return-for-service, as determined by the manufacturer

General Kahuna Warranty Terms

  • Warranty is non-transferable

  • Valid only for the original purchaser

  • Warranty is void if purchased from an unauthorized seller

  • Commercial or non-residential use is not covered

Not Covered

Kahuna manufacturer warranties do not cover:

  • Normal wear and tear (fabric, leather, zippers, cosmetic damage)

  • Damage caused by misuse, improper installation, accidents, or negligence

  • Damage from unauthorized repairs or modifications

  • Environmental or external damage (water, fire, power surges, natural disasters)

  • Animal damage, liquid spills, stains, cuts, or burns

  • Shipping or freight costs related to service (if applicable)

Warranty Registration & Manufacturer Support

Warranty registration must be completed within 30 days of delivery at:
👉 https://www.kahunachair.com/services

For manufacturer support:

Service eligibility, repair method, and resolution timelines are determined solely by Kahuna.

Medical Breakthrough Massage Chairs

  • Manufacturer Warranty: 3 years (coverage varies by model)

  • Warranty coverage is provided directly by Medical Breakthrough

Service & Repairs
Medical Breakthrough may offer in-home service or technician support as part of the manufacturer warranty, depending on the model, issue, and customer location. Service availability and response methods are determined solely by the manufacturer.

What Is Covered

Manufacturer warranties generally cover:

  • Defects in materials or workmanship

  • Electrical or motor failures under normal use

  • Internal mechanical or roller mechanism malfunctions

  • Covered issues occurring within the applicable warranty period

What Is Not Covered

Manufacturer warranties do not cover:

  • Normal wear and cosmetic changes

  • Damage caused by misuse, neglect, improper installation, or accidents

  • Commercial or non-residential use unless explicitly stated

  • Damage from unauthorized repairs or modifications

  • Environmental damage, power surges, or improper voltage

  • Outdoor or non-intended usage

How to File a Warranty Claim

To initiate a warranty claim, please contact our support team:

📧 support@PureComfortChairs.com

📞 (772) 758-7071

Please include:

  • Order number

  • Product name and model

  • Description of the issue

  • Photos or videos of the problem

Our team will coordinate directly with the manufacturer or authorized service provider to assist with diagnostics, parts replacement, or service arrangements where applicable.

Resolution timelines vary by manufacturer, location, and part availability.

Extended Protection Plans

Optional Extended Protection Plans may be available through select manufacturers or third-party providers. These plans may include:

  • Extended parts and labor coverage

  • Additional in-home service years

  • Coverage beyond the standard warranty period

Availability and terms vary by product. Extended plans must be purchased according to provider requirements.

White-Glove Delivery & Shipping Damage

If White-Glove Delivery was selected:

  • Chairs are assembled and tested at delivery

  • Any shipping damage or missing components must be reported within 48 hours of delivery

Issues reported within this timeframe will be handled in coordination with the manufacturer or delivery partner.

Important Warranty Disclaimers

  • Manufacturer warranties apply only to the original purchaser

  • Warranties are non-transferable

  • Coverage may be void if the product is used outside intended residential use or altered

  • Pure Comfort Chairs and Elevate Elite LLC do not assume liability beyond the manufacturer’s warranty terms

Our Authenticity Guarantee

We guarantee that every chair sold by Pure Comfort Chairs is:

  • 100% authentic

  • Sourced through authorized distributors or manufacturers

  • Backed by a valid U.S. manufacturer warranty

  • Supported by our team for claim coordination and assistance

Contact Information

Pure Comfort Chairs / Elevate Elite LLC

6809 SW 20th ST
Miramar FL 33023
United States

📧 support@PureComfortChairs.com

📞 (772) 758-7071
🕘 Monday–Friday, 9:00 AM – 6:00 PM EST

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