At Pure Comfort Chairs, we aim to provide a transparent and fair return process. Because our products are large, heavy items fulfilled through authorized manufacturer and distribution partners, returns are handled with specific guidelines outlined below.
Most products are eligible for return within 30 days of delivery, provided that all return conditions are met.
Return requests submitted after 30 days from the delivery date are not eligible for refund.
The following items are not eligible for return or refund:
Clearance or final-sale items
Custom-ordered or special-order products
Products marked as non-refundable on the product page
Gift cards
To qualify for a return, items must be:
Unused and in new condition
Returned in original packaging
Include all accessories, manuals, and components
Items that do not meet these conditions may be subject to additional fees or may be refused.
All returns require prior authorization.
To request a return, please contact us at support@PureComfortChairs.com and include:
Order number
Product name or model
Reason for return
Full name and contact information
If approved, we will issue a Return Authorization (RA) along with return instructions.
Unauthorized returns will not be accepted.
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery and provide:
Your order number
3–5 clear photos showing the issue
We will work with the manufacturer to provide a replacement or resolution in accordance with warranty and shipping policies.
Because massage chairs are shipped via freight:
Customers are responsible for return shipping costs
Original shipping costs (even if marked “free”) are non-refundable
A restocking fee of up to 15% may apply
If an item is returned damaged due to improper packaging, additional fees may apply.
All applicable fees will be disclosed and deducted from the refund before processing.
Once a returned item is received and inspected by the authorized facility:
Approved refunds are processed to the original payment method
Refunds are issued within 7 business days after inspection
Refund amount reflects applicable shipping and restocking deductions
You will receive email confirmation once the refund is processed.
We only replace items that are damaged or defective upon arrival.
To request an exchange, contact support@PureComfortChairs.com with your order details and photos.
Exchanges are subject to product availability.
Orders may be cancelled within 24 hours of purchase at no charge
Cancellations after 24 hours but before shipment may incur a processing fee
Orders that have shipped cannot be cancelled and must follow the return process
Custom or special-order products cannot be cancelled once processing has begun.
Pure Comfort Chairs is an authorized online retailer. Orders are fulfilled directly from manufacturer or authorized distribution facilities. As a result, return shipping instructions and inspection timelines may vary by product and manufacturer.
For questions regarding returns or refunds, please contact us:
📧 support@PureComfortChairs.com
📞 (772) 758-7071
🕘 Monday–Friday, 9:00 AM – 6:00 PM EST
Pure Comfort Chairs / Elevate Elite LLC
